Terms of service
These terms apply to purchases shipped outside Japan.
1. About these terms and the seller
These terms apply when you shop at KAWAII ART, an online art store run by Yugen Kaisha Happy Vision (有限会社ハッピービジョン; English name: HAPPY VISION Corporation) ("we", "us" or "our"). Both individuals and businesses (for example, for gifts or to display in a shop) are welcome to buy. The contract of sale is made between you and Yugen Kaisha Happy Vision. We are responsible for sales in this store, including customer support, order processing, shipping, returns, exchanges, refunds and complaints.
2. Orders and your information
When you order, please enter your name, address, phone number and email address correctly. If your information changes, please update it. Please keep your account login details safe. If an item turns out to be unavailable after you order, we'll contact you to discuss the delivery timing, or cancel the order and refund the full amount you paid.
3. Prices and payment
Prices are shown in the local currency of your country and include shipping. The only extra shipping fee is for Express (EMS) for size S, which you can choose at checkout. Import duties and taxes depend on the destination, as explained in our Shipping Policy. You can pay with the payment methods shown at checkout for your country, and payment is made when you place your order.
4. Delivery and problems in transit
We ship from Japan by Japan Post. Shipping times are shown on product pages and in our Shipping Policy. If you add a name or message, we email you a preview and start making your artwork after you approve it. Estimated delivery times are not guaranteed and may be longer because of customs, weather or other conditions.
If your artwork arrives damaged, defective or wrong, please email us photos within 14 days of delivery; we'll send a replacement at no cost or give you a full refund, as explained in our Refund Policy. If your order has not arrived and the tracking has not updated, please contact us. We'll check with Japan Post and let you know the next steps.
5. Returns, exchanges and cancellations
Returns for a change of mind are accepted only for artworks without a name or message, if you tell us you'd like to return it within 7 days of delivery. Return shipping is paid by you, and we refund the amount you paid minus the actual postage we paid to Japan Post to ship your order to you; we tell you this amount before you send the artwork back. Artworks with a name or message can't be returned or exchanged unless they arrive damaged, defective or wrong. Changes or cancellations may be possible before we start preparing your order. Once you have approved the preview of an artwork with a name or message, or once we have started preparing your order, we can't accept changes or cancellations for personal reasons. For details, see our Refund Policy.
6. Copyright
The copyright in each artwork belongs to its creator (the artist or us). Buying an artwork does not transfer the copyright to you. Except as permitted by law, please don't copy, reproduce, publish or make products from the artworks without permission from the rights holder.
7. Things we ask you not to do
Please don't place orders with false information, make fraudulent payments, infringe the rights of others, access our systems without authorization, tamper with the website or interfere with its operation. If we find such activity, we may restrict your use of the store as necessary.
8. Personal information and our responsibility
We handle your personal information according to our Privacy Policy. If you suffer damage because of something we are responsible for, we'll respond in accordance with applicable law.
9. Changes to these terms
If we change these terms, we'll announce the changes and the date they take effect on this website, in accordance with applicable law. Where required, we'll ask for your consent separately.
10. Governing law, court and contact
These terms are governed by the laws of Japan. To the extent permitted by applicable law, if a dispute arises about this store or your purchase, the district court with jurisdiction over our head office will be the exclusive court of first instance. However, nothing in these terms limits any rights you have under the mandatory consumer protection laws of the country or region where you live, or prevents you from bringing proceedings in a court available to you under those laws.
Yugen Kaisha Happy Vision (有限会社ハッピービジョン; English name: HAPPY VISION Corporation)
2776-3 Shimokatsuma, Takase-cho, Mitoyo, Kagawa 767-0011, Japan
Email: smile@kawaii-art.jp
Phone: +81-875-73-3281 (Japanese only; 10:00–17:00 Japan time; closed on Wednesdays, Saturdays, Sundays and Japanese public holidays). From outside Japan, we recommend contacting us by email.
Contact form
