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  1. Shipped from Japan with tracking
  2. Add a name or message to your painting — free (English letters only)
  3. Discover works by seven artists
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Refund policy

This policy applies to orders shipped from Japan to addresses outside Japan.

Damaged, defective or wrong artwork

Received a damaged or defective artwork, or the wrong one? Please email us photos of the artwork and the packaging within 14 days of delivery. We'll send a replacement at no cost to you (you don't need to return the item), or give you a full refund.

When you contact us, please include your order number. Please keep the artwork and the packaging until we have finished checking.

Returns for a change of mind

Changed your mind? You can return artworks without a name or message. Please tell us that you'd like to return the artwork within 7 days of delivery (the artwork doesn't need to arrive back in Japan within those 7 days). The artwork must be unused and in its original condition with all packaging. Return shipping is paid by you. Within 7 days after we receive the artwork, we'll refund the amount you paid, minus the actual postage we paid to Japan Post to ship your order to you. We'll tell you this amount before you send the artwork back.

Please contact us before sending the artwork back. We'll tell you where and how to return it.

Artworks with a name or message are made just for you, so they can't be returned or exchanged unless they arrive damaged, defective or wrong.

If more than 7 days have passed since delivery, we can't accept requests to return an artwork for a change of mind.

How refunds are made

Refunds are made to your original payment method. How long it takes for the refund to appear depends on your card issuer or payment provider.

Changing or canceling your order

If you'd like to change or cancel your order, please contact us as soon as possible. Before we start preparing your order, we may be able to change or cancel it. If your order is canceled, we'll refund the full amount you paid.

Once you have approved the preview of an artwork with a name or message, or once we have started preparing your order, we can't accept changes or cancellations for personal reasons.

Your rights

This policy does not limit any rights you have under the consumer protection laws of the country where you live.

Contact us

Yugen Kaisha Happy Vision (HAPPY VISION Corporation)
Email: smile@kawaii-art.jp
Or use our Contact form.