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Shipping policy

This policy applies to orders shipped from Japan to addresses outside Japan.

Where we ship

We currently ship to the United States, South Korea, Taiwan, Hong Kong, Canada, Australia and Singapore.

Shipping cost

Free shipping to every country we ship to — shipping is included in our prices. Only Express (EMS) for size S has an extra fee. The Express fee for size S is shown at checkout.

Shipping method

Japan Post, with tracking. Size S: International Air Packet (standard) or EMS (express, extra fee). Sizes M, M Plus, L and LL: EMS (express mail).

If you order several artworks, they may arrive in separate packages on different days. We'll email you the tracking number for each package.

When we ship

  • Artworks without a name or message: we usually ship within 1–3 business days of your order.
  • Artworks with a name or message: we email you a preview first. We ship within 1–3 business days after you approve the preview. Shipping may take longer depending on when you reply and on any changes you request.

Our business days are Monday, Tuesday, Thursday and Friday (Japan time). We are closed on Wednesdays, Saturdays, Sundays and Japanese public holidays.

Estimated delivery times

Estimated delivery times after we ship from Japan, according to Japan Post:

  • Singapore: size S (standard) about 9 days · Express and sizes M–LL (EMS) about 2 days
  • Taiwan: size S (standard) about 9 days · Express and sizes M–LL (EMS) about 2 days
  • Hong Kong: size S (standard) about 10 days · Express and sizes M–LL (EMS) about 3 days
  • South Korea: size S (standard) about 10 days · Express and sizes M–LL (EMS) about 3 days
  • Canada: size S (standard) about 13 days · Express and sizes M–LL (EMS) about 6 days
  • Australia: size S (standard) about 14 days · Express and sizes M–LL (EMS) about 7–8 days
  • United States: size S (standard) about 18 days · Express and sizes M–LL (EMS) about 11–12 days

These are estimates, not guaranteed delivery dates. Delivery may take longer due to customs, weekends and holidays, flight delays, or delivery to remote areas. Tracking may not update for several days while your package is in transit or going through customs.

Import duties and taxes

We don't add sales tax or consumption tax to your order. Import duties and taxes depend on the destination:

  • United States: Import duties are included in our prices. You won't need to pay import duties on delivery.
  • South Korea: Personal-use items with a goods value of US$150 or less are usually exempt from import duties and VAT. One artwork in sizes S to L is usually within this limit. Above US$150 (for example, size LL or several artworks in one order), duties and VAT are charged on the full amount and paid by you.
  • Taiwan: If the customs value of your package (the price of the items plus shipping and insurance) is NT$2,000 or less, import duties and taxes are usually waived. Above NT$2,000, they're charged on the full amount and paid by you. One size S artwork is usually within this limit, even with Express. Each person can use this exemption up to 6 times in each half-year (January–June and July–December). Because we ship by Japan Post (delivered by Chunghwa Post in Taiwan), you usually don't need to use EZ WAY. If tax is due, Chunghwa Post usually collects it on delivery or when you pick up the package at the post office.
  • Hong Kong: No import duties or sales tax apply to our artworks, so there's nothing to pay on delivery.
  • Canada: Orders over CA$20 are usually charged GST/HST (and PST in some provinces), and import duties may also apply. If duties or taxes are charged, Canada Post also charges a handling fee of CA$9.95 per package. You can pay online before delivery, or on delivery or pickup. These charges are not included in our prices and are paid by you.
  • Australia, Singapore and other countries: Your country may charge import duties, taxes or handling fees when your package arrives. These are not included in our prices and are paid by you. If you order several artworks, your order total may exceed your country's duty-free limit.

Delivery address

Please enter your full address and a phone number where you can be reached. The carrier in your country may contact you about delivery or customs.

If your order doesn't arrive

If your order has not arrived and the tracking has not updated, please contact us. We'll check with Japan Post and let you know the next steps.

If the tracking shows “Delivered” but you haven't received your package, please check with the people you live with, your neighbors, your building's mailroom and your local post office. If you still can't find it, please contact us.

If a package is returned to us for a reason on your side — for example, the address was entered incorrectly or incompletely, the package wasn't collected from the post office, delivery was refused, or import charges weren't paid — we can send it again, but you'll need to pay the shipping cost for resending it. If you'd prefer not to have it sent again, we'll refund the amount you paid, minus the actual postage we paid to Japan Post to ship it to you. If a package is returned for any other reason, please contact us.

Damaged on arrival

If your artwork arrives damaged, please see our Refund Policy.

Contact us

Yugen Kaisha Happy Vision (HAPPY VISION Corporation)
Email: smile@kawaii-art.jp
Or use our Contact form.