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Legal notice

Information about the seller for orders shipped outside Japan.

Seller

Yugen Kaisha Happy Vision (有限会社ハッピービジョン; English name: HAPPY VISION Corporation)

Representative

Megumi Ando

Address

2776-3 Shimokatsuma, Takase-cho, Mitoyo, Kagawa 767-0011, Japan

Phone

+81-875-73-3281 (Japanese only; 10:00–17:00 Japan time; closed on Wednesdays, Saturdays, Sundays and Japanese public holidays). From outside Japan, we recommend contacting us by email.

Email

smile@kawaii-art.jp

Contact

Please contact us by email or through our Contact form.

Prices

Prices are shown on each product page in the local currency of your country and include shipping. We do not add sales tax or consumption tax.

Additional costs

  • Express (EMS) for size S: an extra fee, chosen and shown at checkout.
  • Pearl White frame: an extra charge applies if you choose the Pearl White frame. The amount is shown on the product page and at checkout.
  • Import duties and taxes: depending on the destination (see the Shipping Policy for details).
  • United States: Import duties are included in our prices. You won't need to pay import duties on delivery.
  • South Korea: Personal-use items with a goods value of US$150 or less are usually exempt from import duties and VAT. One artwork in sizes S to L is usually within this limit. Above US$150 (for example, size LL or several artworks in one order), duties and VAT are charged on the full amount and paid by you.
  • Taiwan: If the customs value of your package (the price of the items plus shipping and insurance) is NT$2,000 or less, import duties and taxes are usually waived. Above NT$2,000, they're charged on the full amount and paid by you. One size S artwork is usually within this limit, even with Express. Each person can use this exemption up to 6 times in each half-year (January–June and July–December). Because we ship by Japan Post (delivered by Chunghwa Post in Taiwan), you usually don't need to use EZ WAY. If tax is due, Chunghwa Post usually collects it on delivery or when you pick up the package at the post office.
  • Hong Kong: No import duties or sales tax apply to our artworks, so there's nothing to pay on delivery.
  • Canada: Orders over CA$20 are usually charged GST/HST (and PST in some provinces), and import duties may also apply. If duties or taxes are charged, Canada Post also charges a handling fee of CA$9.95 per package. You can pay online before delivery, or on delivery or pickup. These charges are not included in our prices and are paid by you.
  • Australia, Singapore and other countries: Your country may charge import duties, taxes or handling fees when your package arrives. These are not included in our prices and are paid by you. If you order several artworks, your order total may exceed your country's duty-free limit.

Payment methods and timing

You can use the payment methods shown at checkout for your country. Payment is made when you place your order.

When we ship

We usually ship from Japan within 1–3 business days of your order. Artworks with a name or message are shipped within 1–3 business days after you approve the preview we email you. Our business days are Monday, Tuesday, Thursday and Friday (Japan time). Estimated delivery times after shipping are shown in our Shipping Policy.

Returns and exchanges

Damaged, defective or wrong artworks: please email us photos within 14 days of delivery; we'll send a replacement at no cost (no need to return the item) or give you a full refund. Change of mind: artworks without a name or message only; please tell us you'd like to return it within 7 days of delivery; return shipping is paid by you, and we refund the amount you paid minus the actual postage we paid to Japan Post to ship your order to you (we tell you this amount before you send the artwork back). Artworks with a name or message can't be returned for a change of mind. For details, see our Refund Policy.

Changes and cancellations

Changes or cancellations may be possible before we start preparing your order. Once you have approved the preview of an artwork with a name or message, or once we have started preparing your order, we can't accept changes or cancellations for personal reasons.